Returns an Refund Policy

At Nearctis, we want you to feel confident in every purchase. if something isn’t right, our returns process is simple and fair.

Return eligibility
You may return any eligible item within 30 days of delivery. Items must be in their original condition, unused, and with all included parts and accessories.

How to start a return
Contact us at info@nearctis.org or (+1) 661-221-5714 within 30 days of receiving your order. include your order number, photos (if applicable), and the reason for return. we’ll respond with return instructions.

Return shipping
We cover all shipping fees for approved returns. you’ll receive a prepaid return label once your request is confirmed.

Processing time
Once we receive and inspect your returned item, refunds are processed within 10 business days. funds will be issued to your original payment method.

Non-returnable items
Customized, special-order, or final sale items cannot be returned unless they arrive damaged or defective.

Damaged or defective products
If your product arrives damaged or defective, notify us within 48 hours of delivery with photos of the damage. we’ll arrange a replacement or full refund at no cost to you.

Contact us
For any return or refund questions, reach us at:
Email:info@nearctis.org
Phone:(+1) 661-221-5714